Go Back
Stiegelmeyer Building Materials / Furniture | MEE SAP Commerce Cloud
Building Materials
The Stiegelmeyer Group manufactures and supplies high-quality beds and furniture for hospitals, nursing homes and rehabilitation centers.
360 ° View Of customer and technical data Modern & Efficient A new customer experience was sustainably improved New Sales Channel Introduced a new B2B portal that now supplies spare parts for their products
Headquarters
Products
Web Site
Featured Partner
stiegelmeyer.de b4b solutions.com
Germany
Products in hospitals and nursing homes
Business Challenges • Customers and internal technicians could only request spare parts via a platform without prices and availability. • The proprietary advice system was only available as an "island solution". • In order to network and digitize various processes, the company decided on the flexible solutions from SAP Commerce Cloud and B4B Solutions as their SAP partner. Customer Benefits • SAP Commerce Cloud was used to build a new customer portal, reliably delivering quality products and spare parts to customers around the world. • The customer experience brings all the data collected through SAP systems. The technician and customer service representatives get all the relevant data for each customer’s purchased. • A modern and efficient spare parts management based on SAP Commerce Cloud was set up and the customer experience for customers and service technicians was sustainably improved.
“It is crucial for us to have a 360 ° view of the customer, so that they can fully engage with Stiegelmeyer. With SAP and B4B, we've been able to perfectly implement this step into the future.”
Andreas Held Head of After Sales Stiegelmeyer GmbH & Co.KG
Watch the Video
© 2024 SAP SE or an SAP affiliate company. All rights reserved.
Made with FlippingBook flipbook maker