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thyssenkrupp Materials Wholesale Dist. / Metals | MEE SAP Commerce Cloud | SAP ERP
Wholesale Distribution
thyssenkrupp is an international group of companies comprising largely independent industrial and technology businesses. thyssenkruppSteel, Europe is one of the leading suppliers of high-grade flat steel.
+20% Revenue Increase from e-commerce portal 12,800 Customers using the business-to- business portal 6,400 Quotes Customer quotes delivered per month on the CBS portal
Headquarters Germany
Products Materials distribution and service provision
Revenue
Web Site
€12.3 B
thyssenkrupp.com
Business Challenges • A modernization and transformation of the whole company by tackling new approaches on several levels was the overall goal of the project • Adopt an omnichannel approach to enhance an existing e-commerce portal in the United States and create two new customer portals for Europe • The implementation of new digital touchpoints, along with a transformation of sales, and an integration with ERP Customer Benefits • Robust e-commerce platform with three independent services, allowing for added functionality • IT architecture is more secure and allows for better integration of e-commerce with ERP • Synchronization of employee mindsets across functions and cultures, with increased idea generation and quicker adoption of responsibilities and roles
“Information technology is a core element in the holistic transformation of our whole company. In our projects we put a lot of emphasis on learning and building know- how within the company, to the end that technology becomes a core competence of our business.” Ilse Henne Chief Transformation Officer thyssenkrupp Materials Services GmbH
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