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Zespri Agribusiness | APJ SAP Commerce Cloud
Agribusiness
Zespri International Limited is the world’s largest marketer of kiwifruit, managing an extensive network of licensed growers across New Zealand, Australia, Italy, France, Greece, Japan, and South Korea.
Savings of $700,000 1% reduction in approved claims 4 Days or Less Expedited claim processing with 60% of all FY24 claims closed Forecast Accuracy Improved allowing for optimizing stock levels and grower Orchard Gate Returns
Headquarters Australia
Products marketer of kiwifruit for growers
zespri.com Web Site
Business Challenges • The primary challenges faced by Zespri in their quality claims management included a fragmented system with disparate regional processes, manual and ad hoc validation of claims, and low global visibility of live claims values. • This led to inefficiencies, inconsistencies, and a lack of confidence in the claims’ authenticity Customer Benefits • Customer experience: The portal provides customers with the ability to directly manage their claims and view credit records, enhancing transparency and satisfaction. • Time efficiency: The automation has drastically reduced the time required to process claims by eliminating manual spreadsheet consolidation and credit assessments. • Improved financial forecasting: With greater transparency of potential liabilities, we can now forecast returns to growers more accurately, allowing for better financial planning and anticipation of fruit quality issues. • Cost and risk management: By simplifying and standardizing the claims process, we have reduced operational costs and minimize the risk of erroneous claims. The system also enhances consistency and strategic decision-making through improved global reporting visibility.
“The reporting that has been available helps us have a flexible view of all claims from very detailed, to a top-level view. This has helped with the traceability of the claims across all our customers.”
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Jannet Miranda, Head of Supply Chain, North America Zespri
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