TTEC’s Impact and Sustainability Report contains relevant metrics in accordance with the Sustainability Accounting Standards Board (SASB) standards and Task Force on Climate-Related Financial Disclosures (TCFD) framework. This document, which serves as TTEC’s 2023 Environmental, Social, and Governance Report, chronicles a more diverse range of initiatives than were covered in previous years. This report seeks to illustrate how an agile company evolves and enriches proven strategies to achieve ambitious impact and sustainability goals through ethical decision-making and governance. The scope of performance data in this report is companywide for the fiscal year ending December 31, 2023, and all financial information is presented in U.S. dollars unless otherwise noted. We have conducted a rigorous internal review process of the report content, including subject matter reviews and validation.
2024 Impact and Sustainability Report | 1 |
Table of contents | 2 |
Introduction | 3 |
TTEC priorities | 4 |
A message from TTEC executive leadership team | 5 |
Highlights by the numbers | 6 |
Living our values | 7 |
UN Sustainable Development Goals Alignment | 8 |
Meet TTEC | 9 |
Oversight and Accountability for ESG Initiatives | 10 |
Meet the ESG Executive Council | 11 |
2024 Materiality Assessment | 12 |
Employer of Choice | 13 |
Empowering leaders: Recruiting, training, retention | 14 |
Employee engagement and culture | 15 |
Employee well-being | 16 |
Humanity first | 17 |
Impact Strategy | 19 |
Impact Strategy partnerships | 20 |
Community impact and philanthropy | 21 |
Employee health and safety | 22 |
Supply chain management | 23 |
Partner of Choice | 24 |
How TTEC is governed | 25 |
TTEC Board of Directors | 27 |
Client collaboration: Driving shared value | 28 |
Ethics and compliance | 29 |
Responsible AI use | 30 |
Data privacy and security | 31 |
Resiliency management | 32 |
Business continuity and disaster recovery | 33 |
Enterprise risk management | 34 |
Provider of Choice | 35 |
Environmental stewardship | 36 |
TTEC’s Impact | 37 |
Green Ambassadors and sustainability initiatives | 38 |
Task Force on Climate-related Financial Disclosures | 39 |
Indexes | 42 |
SASB Standards Index | 43 |
Workforce demographics | 44 |
We Hear You: Speaking up at TTEC | 45 |
Awards and Recognition | 46 |
2024 awards and recognition | 47 |
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